Frequently Asked Questions
Answers to common questions you may have regarding our products and services at Graphics Express Windsor.
What's your shipping policy?
We ship Canada-wide for free for all orders over $300. Orders are shipped with standard calculated rates for all orders below this amount.
How do I get a link from WeTransfer?
- Step 1: Go to https://www.wetransfer.com
- Step 2: Add your files or select a folder to upload
- Step 3: Select the button with the three dots inside a circle
- Step 4: Select the option "Get transfer link" instead of "Send email transfer"
- Step 5: Wait for the file(s) to upload
- Step 6: Paste the link into the product page
The product I want is not on your products list. Can I make a custom order for it?
Yes, you can. Please reach out to us directly for custom orders that you are unable to make using our platform. We will be happy to assist you. Please use our contact form for these purposes; or reach out to us directly through our phone number: +1 (519) 322-0083.
Can I place an order lower than 12 items?
Our platform has a soft minimum limit of 12 items per product. However, you can order smaller quantities at a slightly higher pricing. Please reach out to us directly for small, custom orders that are lower than the minimum allowed on the store. You can reach us directly by calling our office phone number or using our contact form
Why did I receive another invoice?
Our prices only include the base prices for the product itself. This means your initial payment and deposit do not include the costs of decoration. If your order includes a decoration option, we will update the order in the back-end with the appropriate costs. We then send you the final invoice before the order is finalized and printed.
What happens if I don't pay my remaining balance?
If your order remains unpaid for 14 days after initial payment/deposit, your order will be cancelled. Graphics Express will only begin printing your order once the balance has been paid in full.
I am expecting an invoice / confirmation email, where is it?
It is very likely that your email client filtered our emails and placed them into your spam / junk folder. Please check this folder for the missing emails. If you are still not able to locate them, please check if you used the correct email in your account page; or reach out to us directly using our contact form
Which Decoration Method Should I Choose?
Also called silk screen printing, this is one of the most common methods of decoration. One screen has to be created for each colour, which is then used as stencils to layer colours together. Most custom clothing makes use of screen printing as the standard decoration method.
Perfect for simple designs. End products tend to be vivid, sharp, clean and are perfect for simple logos and designs with minimal (1-3) colours. This decoration method produces extremely high durability designs that are second only to embroidery.
Requires advanced equipment. Works like printer on paper, but on fabric. Produces a soft, consistent feel and highly suitable for complex, multi-coloured designs.
Perfect for photos and highly-complex artwork. The durability is less than screen printing and the design may wear slightly in time. Also works better on lighter fabric, as darker colours will fade out the visibility of the ink.
Also ideal for highly-complex designs and artwork. This decoration method involves the use of heat-transfer paper to bind designs onto fabric. Produces the most vivid designs but the durability is lower than DTG printing.
Perfect for short-term use items and clothing. Works well on both light and dark fabric. This decoration method has the lowest durability but produces graphics as good as screen printing.
Slightly more expensive but creates beautiful, long-lasting designs through thousands of woven stitches directly on the fabric. Highly popular for gift items and clothing that will see long-term, repeated use.
Perfect for items that will be used repeatedly over time and are expected to last long-term. This decoration method produces designs with the highest durability, has high visibility, and feels the most premium out of all the decoration methods.